Return and Refund Policy

At Tribal Ornaments, we are committed to providing the best customer experience possible. We understand that a product may not always meet your expectations, and we want to ensure your complete satisfaction. Therefore, we offer a 7-day return policy for your peace of mind.

Return Eligibility:

  • The item must be unused, in its original condition, and in the original packaging to be eligible for a return.

  • Certain products, such as gift cards and personalized/customized items, may not be eligible for return. Please check the product description for specific return eligibility.

  • The returned item must reach us within the applicable return period and must pass our inspection before a refund or store credit can be issued.

Return Process:

  1. Initiate the Return: Contact our customer support team within 7 days of receiving your order to initiate a return. You can reach us via email at support@tribalornaments.com or WhatsApp at +917014768568.

  2. Provide Order Details: Share your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide further instructions.

  3. Return Packaging and Shipping: Securely package the item(s) in their original packaging. The customer is responsible for arranging and paying for the return shipment unless the return is due to an error on our part, such as an incorrect item being shipped or a confirmed defective product.

  4. International Returns: For orders shipped outside India, all international return shipping costs, courier charges, customs charges, duties, taxes, and any other charges associated with returning the item to India are the sole responsibility of the buyer.

  5. Receipt and Inspection: A refund will not be issued until the returned item has been received by Tribal Ornaments. Once we receive the returned item, our team will inspect it to verify that it meets the return eligibility requirements.

  6. Refund Processing: If the return is approved after inspection, we will process the refund or issue store credit, as applicable.

    • If payment was made by credit card or any online payment method, the refund will be credited to the same account within 7 business days, depending on the payment provider and card issuer's processing time.

    • For Cash on Delivery (COD) orders, UPI details will be required for refund processing.

Return Shipping Costs:

  • If the return is due to an error on our part (for example, an incorrect item shipped or a confirmed defective product), we will cover the applicable return shipping costs, subject to our verification of the issue.

  • If the return is due to a change of mind, personal preference, incorrect size selected, or any other reason not caused by an error on our part, the customer is responsible for all return shipping costs and related charges.

  • For international returns, the buyer is responsible for all return shipping charges, customs duties, import/export charges, taxes, handling fees, and any other costs incurred in sending the item back to India.

Refunds for International Returns:

For international returns, we can process a refund only after the returned item has been successfully delivered to and received by Tribal Ornaments. The buyer must ensure that the package is properly addressed, securely packed, and shipped using a trackable service.

If the returned package is lost, damaged, refused by customs, returned to the sender, or otherwise fails to reach Tribal Ornaments, we cannot process the refund until the item is successfully received.

Any customs duties, taxes, shipping charges, return shipping costs, payment processing fees, or other non-refundable charges may be deducted from the refund where applicable, particularly for returns that are not caused by an error on our part.

Store Credit & Refunds:

If a return is requested due to a change of mind, personal preference, or any reason not related to an error on our part, we may offer store credit instead of a refund.

Refund requests for such returns may be considered on a case-by-case basis. If a refund is approved, any non-refundable payment processing fees or other charges incurred by the payment provider may be deducted from the refund amount where applicable.

Exceptions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. A package opening video showing the package and the item clearly from the moment of opening is mandatory for damage and defective claims. Claims without appropriate opening video proof may not be accepted.

  • Warranty Claims: If your item is covered by a warranty, please refer to the applicable warranty terms and conditions for guidance on how to proceed with a claim.

  • Personalized/Customized Items: Personalized, customized, engraved, or specially made-to-order items may not be eligible for return unless the item is defective or there is an error on our part.

Please note that our 7-day return policy is subject to the terms and conditions outlined above. By making a purchase from Tribal Ornaments, you acknowledge and agree to our return policy.

For further assistance, please contact our customer support team. We are here to help and ensure your shopping experience is seamless and hassle-free.

Email: support@tribalornaments.com
WhatsApp: +917014768568