Return and Refund Policy

At Tribal Ornaments, we are committed to providing the best customer experience possible. We understand that a product may not always meet your expectations, and we want to ensure your complete satisfaction. Therefore, we offer a 7-day return policy for your peace of mind.

Return Eligibility:

  • The item must be unused, in its original condition, and in the original packaging to be eligible for a return.

  • Certain products, such as gift cards and personalized items, may not be eligible for return. Please check the product description for specific return eligibility.

Return Process:

  1. Initiate the Return: Contact our customer support team within 7 days of receiving your order to initiate a return. You can reach us via email at support@tribalornaments.com or WhatsApp at +917014768568.

  2. Provide Order Details: Share your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide further instructions.

  3. Packaging and Shipping: Securely package the item(s) in their original packaging. We recommend using a trackable shipping service to ensure safe delivery.

  4. Inspection and Refund: Once we receive the returned item(s), our team will inspect them to verify eligibility. If approved, we will process a refund or issue store credit for future purchases.

    • If payment was made by credit card or any online payment method, the refund will be credited to the same account within 7 business days, depending on your card issuer's policies.

    • For Cash on Delivery (COD) orders, UPI details will be required for refund processing.

Return Shipping Costs:

  • If the return is due to an error on our part (e.g., incorrect item shipped, defective product), we will cover the return shipping costs.

  • If the return is due to a change of mind or any other reason not caused by our error, the customer is responsible for the return shipping costs.

Store Credit and Refunds:

  • Store credit will be issued if the return is due to dissatisfaction with the product, a change of mind, or any other reason not caused by our error.

  • Refunds will only be provided in exceptional cases, subject to approval, and a 3% to 5% payment gateway fee will be deducted from the refunded amount.

Exceptions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. A package opening video proof is mandatory for damage and defective claims.

  • Warranty Claims: If your item is covered by a warranty, please refer to the warranty terms and conditions for guidance on how to proceed with a claim.

Please note that our 7-day return policy is subject to the terms and conditions outlined above. By making a purchase from Tribal Ornaments, you acknowledge and agree to our return policy.

For further assistance, please contact our customer support team. We are here to help and ensure your shopping experience is seamless and hassle-free.

Email: support@tribalornaments.com
WhatsApp: +917014768568

Based on 4795 reviews
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24" 3mm 925 sterling silver handmade amazing delicate solid Rolo high quality chains necklace, best gifting unisex necklace chain ch578

Very Elegant piece. 10/10 points.

Looking forward to buy more design n jewellery

Item is good but size smaller then my hand size,in website I checked they didn’t mentioned any size please check it and mentioned size.

Thanks for product

925 sterling silver blessing Goddess bhawani/ Durga maa pendant, amazing unisex pendant locket personalized jewelry tribal jewelry ssp549

925 Sterling silver handmade gorgeous chitai work thumb/Finger rings band tribal temple ring adjustable band, for both girls and boy sr382

Amazing

It was perfect like shown on site.

Genuine and Committed delivery by them. 5 star plus quality and service.

Very nice siver rudraksh kada,i like it

All tribal 925 jewellery are very nice and all disign very amezing,i like it,thank you for your good response and thank you so much tribal team

925 sterling silver divine Lord shiva lingam pendant, silver unique god pendant necklace jewelry nsp650

Very nice box , excellent

Its pure silver as its shine gives the benchmark.

925 sterling silver handmade moon pendant with natural pearl, stunning unisex pearl moon pendant, best gifting jewelry from india ssp650

5" inches long handmade solid sterling silver eyeliner stick, kajal sticks, surma stick, fabulous brides vintage style gift su470

925 Sterling silver beads and black basil rosary wooden beads silver chain necklace tulsi mala use in Ayurveda meditation ch605

925 Sterling silver beads and black basil rosary wooden beads silver chain necklace tulsi mala use in Ayurveda meditation ch605