Return and Refund Policy

At Tribal Ornaments, we strive to provide the best customer experience possible. We understand that sometimes a product may not meet your expectations, and we want to make sure you are completely satisfied with your purchase. Therefore, we offer a 7-day return policy to ensure your peace of mind.

Return Eligibility:

  1. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  2. Certain products, such as gift cards, and personalized items, may not be eligible for return. Please check the product description for specific return eligibility.

Return Process:

  1. Initiate the Return: If you would like to return an item, please contact our customer support team within 7 days of receiving your order. You can reach us through email at support@tribalornaments.com or via WhatsApp at +917014768568.
  2. Provide Order Details: Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with further instructions.
  3. Packaging and Shipping: Carefully package the item(s) in their original packaging to ensure safe return. We recommend using a trackable shipping service to ensure the item reaches us securely.
  4. Inspection and Refund: Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. If approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.
    • If you paid by credit card, the refund will be credited to the same card within [number of days] business days, depending on your card issuer's policies.
    • If you paid by another method (e.g., PayPal, bank transfer), the refund will be processed through the original payment method.

Return Shipping Costs:

  1. If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
  2. If the return is due to a change of mind or any other reason not caused by our error, you will be responsible for the return shipping costs.

Exceptions:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will guide you through the process to resolve the issue.
  2. Warranty Claims: If your item is covered by a manufacturer's warranty, please refer to the warranty terms and conditions for information on how to proceed with a warranty claim.

Please note that our 7-day return policy is subject to the terms and conditions outlined above. By making a purchase from TribalOrnaments, you acknowledge and agree to our return policy.

If you have any further questions or need assistance, please feel free to contact our customer support team. We are here to help and ensure your shopping experience is enjoyable and hassle-free.

Email: support@tribalornaments.com WhatsApp: +917014768568